Your Privacy Is Our Responsibility
Every piece of information you share on the uokk platform is kept secure through SSL encryption and strict security measures.
Introduction & Purpose
uokk is a trusted online entertainment and betting platform in Bangladesh. We believe that protecting your personal information is not just a legal obligation — it is our ethical commitment to our users.
This Privacy Policy ("Policy") explains how uokk collects your personal information, the purposes for which it is used, who it is shared with, and how it is kept secure. By using this platform, you are considered to have accepted the terms of this Policy.
This Policy may be updated from time to time. If any changes are made, we will publish them on this page and, where necessary, notify you directly. The date of the most recent update will be noted at the bottom of the page.
In brief: We only collect information that is necessary, we do not sell it to third parties without your consent, and you have the right to have your data deleted.
What Information We Collect
uokk may collect various types of information. The categories of information collected are described in detail below:
2.1 Information You Provide Directly
When you register an account, make a transaction, or contact us, you provide the following information yourself:
- Full name, date of birth, and nationality
- Email address and mobile number
- Password (stored in encrypted form — no one can read it)
- Government-issued ID details for identity verification (where required)
- bKash, Nagad, or Rocket account number (for transactions)
2.2 Automatically Collected Information
The following information may be collected automatically while you use the platform:
- IP address and device type
- Browser type and operating system
- Login date, time, and session duration
- Gaming history and transaction details
- Information collected through cookies and similar tracking technologies
2.3 Information Received from Third Parties
In some cases we may receive information through payment providers (bKash, Nagad, Rocket) and identity verification services, but only to the extent necessary for managing your account.
Purposes of Data Use
uokk uses your information for the following legitimate purposes:
Account Management
Your information is used to create, verify, and secure your account. Confirming your identity helps prevent fraud.
Transaction Processing
Relevant financial information is used to process deposits and withdrawals through bKash, Nagad, and Rocket.
Customer Support
Details of your issue and your contact information are used to provide 24/7 support via live chat and email.
Security and Compliance
Your information is used to ensure account security, detect suspicious activity, and comply with applicable regulations.
Service Improvement
Collected information is used to analyse user experience and improve the quality and performance of the platform.
Communications and Notifications
Your information is used to send important account updates, security alerts, and promotional content (subject to your consent).
Data Sharing and Disclosure
uokk never sells, rents, or exchanges your personal information to third parties. However, we may share information in specific circumstances:
4.1 Service Providers
Trusted third parties whose assistance is required to operate our platform — such as payment processors (bKash, Nagad, Rocket), game software providers, and technology infrastructure providers — are only shared the information necessary to deliver their services. All such providers are contractually bound to uphold our privacy standards.
4.2 Legal Obligations
We may be required to disclose information to comply with court orders, lawful requests from government authorities, or applicable law. In such cases, we provide only the minimum information necessary.
4.3 Fraud and Security
Relevant information may be shared in line with industry standards to prevent fraud, money laundering, or other unlawful activity.
4.4 Business Changes
If uokk undergoes a merger, acquisition, or asset transfer, your information may be transferred to the relevant party. You will be notified in advance in such cases.
We never sell your information to advertising agencies or data brokers.
Cookies and Tracking Technologies
Cookies and similar technologies are used to ensure the smooth operation of the uokk platform and to improve your browsing experience.
5.1 Types of Cookies
- Essential cookies: Required to maintain login sessions and ensure security. Without these, the platform cannot function properly.
- Functional cookies: Used to remember your preferences (language, theme).
- Analytical cookies: Help improve the service by analysing patterns of platform use.
5.2 Cookie Controls
You can reject or delete non-essential cookies at any time by changing your browser settings. Please note that disabling cookies may cause some features of the platform to not work correctly.
Data Security Measures
uokk follows the highest industry standards to protect your information. Our security measures include:
SSL Encryption
All data exchanged between your browser and our servers is secured with 256-bit SSL encryption.
Encrypted Storage
Passwords and sensitive data are stored in encrypted form — no employee can read them.
Regular Audits
Through regular security audits and vulnerability assessments, we identify any potential risks in advance.
Access Controls
Access to your information is restricted to authorised employees only, who are bound by strict confidentiality agreements.
Rapid Response
In the event of a security incident, we take swift action and notify affected users as soon as possible.
Two-Factor Authentication
Two-factor authentication (2FA) is available to further secure your account.
Please note that 100% security on the internet cannot be guaranteed. You should also keep your account password confidential and log out after using an unfamiliar device.
Data Retention Period
uokk retains your information only for as long as necessary. Retention periods are determined on the following basis:
- Account information: For as long as the account remains active, and thereafter until the applicable legal retention period expires.
- Transaction records: Retained for the period required under financial regulations.
- Customer support records: Kept for a reasonable period after an issue is resolved.
- Marketing preferences: Until you withdraw your consent.
At the end of the applicable retention period, data is securely deleted or anonymised in a way that prevents you from being identified.
Your Rights
You have the following rights over your personal information, and uokk fully respects these rights:
Right to Access
You have the right to know what information we hold about you and to receive a copy of it.
Right to Rectification
You have the right to request correction of your information if it is inaccurate or incomplete.
Right to Erasure
In certain circumstances, you have the right to request deletion of your information (subject to legal obligations).
Right to Object to Processing
You have the right to object to the use of your information for marketing purposes and to withdraw your consent.
Right to Data Portability
You have the right to receive your information in a structured, commonly used format.
Right to Restriction
In certain cases, you have the right to request that the processing of your information be temporarily restricted.
To exercise these rights, email us at [email protected]. We are available to respond via 24/7 live chat and email.
Protection of Minors
uokk is strictly not permitted for anyone under the age of 21. We actively refrain from collecting or processing information from minors. If we become aware that we hold information about a person under the age of 21, we will delete it immediately and close the relevant account.
If a parent or guardian believes their child has registered on this platform, please contact us at [email protected].
For ages 21+
International Data Transfers
Some technology providers or server infrastructure may be located outside Bangladesh. In such cases, we ensure that any international data transfer is carried out while maintaining a standard of protection equivalent to that applied to your data. We only work with providers who are able to meet our privacy standards and who are bound by appropriate agreements.
Changes to This Policy
uokk reserves the right to update this Privacy Policy at any time. If any significant changes are made, we will:
- Publish the updated policy on this page and change the "Last Updated" date
- Send a notification to your registered email address (for material changes)
- Display a notification when you log in to the platform
If you continue to use the platform after the updated policy is published, you will be considered to have accepted the new policy.
Contact and Complaints
If you have any questions, concerns, or complaints about this Privacy Policy, please get in touch. The uokk privacy team is ready to assist with any request:
We aim to respond to your privacy-related requests as quickly as possible. For more information, you can visit our FAQ page or learn about uokk Casino.